Recently, I was admitted to your Hospital from 21st. Aug to 30th.Aug, 2017 for recurrent UTI. I received excellent treatment, recovered and have since returned back to Bhopal. Since past 15 years, after my Kidney Transplant in 2002, I have been under the treatment and care of Dr. Ravichandran and have been doing well. Past few years, I visited MIOT as an out-patient and always appreciated the Management of this Hospital both in terms of the excellence in treatment of Dr. Ravichandran, patient friendliness and effective systems and procedures and many other aspects…. and came back happy.
This year, just before my check-up I suddenly developed intense UTI which aggravated leaps and bounds and I was caught unaware . I could hardly walk few steps. However with great difficulty I could board the flights and came to MIOT. Great attention was paid immediately to diagnose/know the genesis of my problems. A line of treatment was put in place and in about ten days time got a comfortable recovery.
This period was a great ‘experience’; being able to see Hospital operation as a whole, various aspects of its management , the patient care and every other thing. The cleanliness, the security, team behaviour of various levels of staff etc. is worth noticing; same were the view all who visited us. The Hospital layout, wide walkways, interconnectivity of buildings, low decibel atmosphere, alertness regarding the pathological measurements and other staff catches one’s attention without fail. No gossiping..no hospital smell. One does feel this place surely differentiates as related to others. The ward where I stayed was airy and ‘patient friendly’. One doesn’t feel like a typical Hospital corridor…. more like a small group home. Group dynamics of nurses/sisters are quite supportive. Down the line the cleaning squad, in general, is dutiful and does not require a reminder regarding their responsibilities. The are very warm as well. Duty doctors were attentive and organised. The PR team is extremely helpful and the check-in and check-out activities are very well done so that patient does not have to worry much. A word for the food supply… their timeliness, quality of cooking courtesy is praiseworthy.
I strongly feel such a set up with Excellence and Continuity cannot just happen unless a keen eye has a passion for all facets and minute details offering best possible treatment and service and with consistency. This is where the management under your leadership is doing a great job in offering high quality services to the patients.
As regards, the treatment is concerned, besides the Excellent Competence/Holistic approach of Dr. Ravichandran, the timeliness of the visit, focus while examining a patient, gauging them, the speed of the decision making, time management and conviction is simply exceptional. Other aspect which attracted my attention i.e. the warmth to patient is never forgotten in the process. It’s not me alone. I got at an impression from other patients also. Most feel that once they come to MIOT and submit to Dr. Ravichandran, best is bound to come. The patients then remain quite relaxed and happy which is a great input to recovery process. Besides, such a culture once get penetrating at all levels … makes a Hospital great one and the words go round which is happening at MIOT.
Concluding, I must profoundly compliment your leadership in shaping this wonderful establishment over the years. We also feel a part of it and proud. May your journey with Passion for Excellence continue and may the establishment reach still greater heights in future in shaping the dream of Prof. Dr. Mohandas. Kindly convey my Best Wishes to one and all. I remain,
With Respectful and Warm Regards,