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Terms & Conditions
These Terms and Conditions govern your access to and use of the website, mobile application, and digital services operated by MIOT International (“MIOT”, “we”, “our”, or “us”). By accessing, browsing, registering, or using any part of our website or mobile application, including booking appointments, submitting enquiries, or availing telemedicine services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with any part of these terms, you must refrain from using the platform or services.
About MIOT International
MIOT International is a healthcare institution headquartered at 4/112, Mount Poonamallee Road, Manapakkam, Chennai – 600 089, Tamil Nadu, India. The platform is designed to provide general healthcare information, facilitate appointment bookings, and enable access to telemedicine and related healthcare services, subject to applicable laws and clinical appropriateness.
Scope of Services
The website and mobile application provide access to healthcare-related services, including informational content, appointment scheduling, online consultations, enquiry handling, and patient support services. All services are subject to availability, medical suitability, and operational constraints. MIOT reserves the right to modify, suspend, or discontinue any part of the platform or services at its sole discretion without prior notice.
Acceptance of Terms
Your continued use of the platform constitutes your explicit acceptance of these Terms and Conditions, including any updates made from time to time. You are advised to review these Terms periodically to remain informed of any changes.
Use of the Platform
You agree to use the platform only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the platform. MIOT shall not be responsible for any misuse of the platform. Any unauthorised attempt to access, alters, or interfere with the platform’s systems, data, or security features may result in legal action.
Nature of Information (Medical Disclaimer)
All content made available on the platform, including text, images, graphics, and medical information, is provided for general informational purposes only. While MIOT makes reasonable efforts to ensure that such information is accurate and up to date, it does not guarantee its completeness, reliability, or suitability for any specific purpose. The information provided does not constitute medical advice and must not be used as a substitute for consultation with a qualified healthcare professional.
Intellectual Property Rights
All content on the platform, including but not limited to text, graphics, logos, design, and layout, is the property of MIOT International or is used under valid licence. Any unauthorised reproduction, distribution, modification, or use of such content without prior written consent is strictly prohibited and may result in legal action.
Third-Party Links
The platform may include links to third-party websites for user convenience. MIOT does not endorse or assume responsibility for the content, policies, or practices of such external websites. Accessing third-party links is at your own risk.
Telemedicine and Online Consultation Services
MIOT International provides telemedicine services that enable patients to consult healthcare professionals remotely through various digital communication channels, including audio calls, video consultations, chat-based platforms, email, and other internet-enabled interfaces. By opting for such services, you acknowledge that consultations are conducted without a physical examination and are based solely on the information, medical history, and documents provided by you.
You understand that due to the inherent limitations of remote consultations, any medical opinion, diagnosis, or treatment advice provided is provisional and may require confirmation through an in-person evaluation. Telemedicine services are not intended to replace face-to-face consultations and should not be relied upon in situations requiring physical examination or immediate medical intervention. Consultation requests are subject to doctor availability, and MIOT reserves the right to reschedule or cancel appointments as necessary.
Risks and Limitations of Telemedicine
You acknowledge that telemedicine involves inherent limitations, including the absence of physical examination, dependence on the accuracy of information provided by you, and potential technical disruptions such as connectivity issues or system failures. While MIOT takes reasonable measures to ensure the quality and security of its services, it does not guarantee uninterrupted or error-free operation. By proceeding with telemedicine services, you voluntarily accept these limitations and agree that MIOT International and its healthcare professionals shall not be held liable for outcomes arising from such constraints.
Emergency Situations
Telemedicine services are not intended for emergency or life-threatening conditions. In such situations, you must immediately contact MIOT Emergency Care at 105710 or seek assistance from the nearest healthcare facility. MIOT shall not be responsible for any consequences arising from the inappropriate use of telemedicine services in emergencies.
Patient Responsibilities and Information Accuracy
You agree to provide accurate, complete, and up-to-date personal and medical information when using the platform. The quality and effectiveness of services depend on the accuracy of the information you provide. MIOT shall not be liable for any consequences arising from inaccurate, incomplete, or misleading information. You acknowledge that you are solely responsible for the data you submit and consent to its use for providing healthcare services.
Consultation for Minors
Services for individuals below the age of eighteen years must be accessed under the supervision of a parent or legal guardian. By registering or using the platform on behalf of a minor, the parent or guardian confirms their authority to do so and agrees to be bound by these Terms on behalf of the minor.
Appointment Booking
Appointment requests made through the platform are subject to confirmation based on doctor availability and operational considerations. MIOT does not guarantee the availability of any specific doctor or time slot. Appointments may be rescheduled or cancelled due to unforeseen circumstances, and MIOT shall not be liable for any inconvenience arising from such changes.
Enquiry Form Usage
By submitting an enquiry through the platform, you acknowledge and agree to these Terms and Conditions. The enquiry form is intended solely for general communication and does not constitute an appointment booking mechanism. It must not be used for emergency situations.
You agree to provide accurate and complete information when submitting enquiries. All submissions must be made in English, and any attachments must comply with the specified file formats and size limitations as defined on the platform. MIOT does not guarantee successful delivery or timely response to enquiries and shall not be liable for delays or failures due to technical issues such as network errors or system limitations.
MIOT may use the information provided to respond to your enquiry and to communicate relevant healthcare-related information. Such information will be handled in accordance with applicable data protection laws and MIOT’s Privacy Policy.
Payments and Refund Policy
All payments for consultations and related services shall be made through authorised online payment methods, including debit cards, credit cards, or other approved digital payment systems. Upon initiating a transaction, you may be redirected to a secure third-party payment gateway for processing. MIOT does not store complete financial information and shall not be responsible for any issues arising from third-party payment systems.
You represent that any payment instrument used is valid, lawfully owned, and authorised. MIOT shall not be liable for any loss arising from incorrect payment details, unauthorised transactions, or misuse of your account credentials.
Refunds shall be considered only for valid and genuine reasons at the sole discretion of MIOT. Refund requests based on dissatisfaction with medical advice, treatment outcomes, or consultation delays shall not be entertained. Approved refunds, if any, will be processed within approximately ten working days from the date of approval. All refund-related communications must be sent to accounts@miotinternational.comalong with relevant details.
Following completion of an online consultation, any follow-up consultation shall be valid only within seven days from the date of the initial consultation. Any consultation beyond this period shall be treated as a new consultation and may attract applicable charges as determined by MIOT from time to time.
MIOT reserves the right to modify payment-related terms at any time without prior notice. Continued use of services shall constitute acceptance of such modifications. By using the platform, you consent to being contacted by MIOT for service-related communication, even if your number is registered under DND/DNC preferences.
Data Privacy and Electronic Communication
MIOT is committed to safeguarding your personal and medical information. However, you acknowledge that electronic transmission of data may involve inherent security risks. By using the platform, you consent to the collection, storage, and processing of your information in accordance with applicable laws and our Privacy Policy.
Communication Consent
By using the platform and submitting your details, you expressly consent to receive communications from MIOT via phone calls, SMS, email, and digital messaging platforms, including WhatsApp, for purposes such as appointment updates, reminders, service information, and promotional communication.
Limitation of Liability
To the fullest extent permitted by law, MIOT International and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform, reliance on its content, or participation in telemedicine services.
Indemnity
You agree to indemnify and hold harmless MIOT International, its doctors, employees, and affiliates from any claims, damages, or liabilities arising from your use of the platform, violation of these Terms, or submission of inaccurate information.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
Grievance Redressal
MIOT International is committed to addressing user concerns, complaints, and grievances in a fair and timely manner. If you have any questions, feedback, or complaints regarding the use of the platform, services provided, or any aspect of these Terms and Conditions, you may contact us through the following channels.
Users may reach out to MIOT International by calling 044 4200 2288 or by sending an email to gm-operations@miotinternational.comwith complete details of the concern. All grievances should include relevant information such as your name, contact details, and a clear description of the issue to enable prompt review and resolution.
MIOT will make reasonable efforts to acknowledge and address grievances within an appropriate timeframe, subject to the nature and complexity of the issue. However, resolution timelines may vary depending on the specifics of each case.
Modifications to Terms
MIOT reserves the right to revise or update these Terms and Conditions at any time without prior notice. Continued use of the platform shall constitute acceptance of the revised Terms.