On the first day that we met, you mentioned “You pay, we serve you”. However, what actually happened is something much more. I know for a fact that you went out of the way to make us feel comfortable, bent a few of your own rules (which is more difficult that bending rules made by others) and made us feel as if we were among family surrounded by people who cared. I came in desperation looking for a scientific minded doctor and I found not only just that but a whole scientific minded institution. You were like the lighthouse in a chaotic storm. Thank you.
I was slightly crestfallen that I could not meet you personally on the day of our departure and convey our thanks. However, we are scheduled for a review in mid June at which point I will have the opportunity to do so.