Nimi KadirI wanted to extend my sincere thanks for the wonderful customer service my colleague Yvonne and I received on 26/04/14 during our health check up.
I normally get my health check up done at Apollo on a yearly basis and experience long wait. I had raised this concern with Pushpa while booking my appointment and Pushpa assured me that we will be given a better service at MIOT. Pushpa indeed went to the extra mile and made arrangements that we were looked after from the start till the end.
We were looked after by this young energetic Gopalakrishan who was excellent and navigated us efficiently with the entire process. He made our checks easier with quicker access and indeed it turned out to be a pleasant experience. Gopalakrishan was with us throughout and made sure we were ok.
In this current work environment customer service is often neglected and we as customers often forget to appreciate good service. It was nice to see these 2 young MIOT staff did their best to provide us with a wonderful service. I want to acknowledge their service and let MIOT management know that Pushpa and Gopalakrishan are a real asset to your team.
Once again my sincere thanks to both of them and please keep up the good service.
I would also like to thank MIOT for providing the women’s health check for Rs 2500 for Pinakathon runners which was a real bargain.
Erode ChandrasekaranThanks for your mail. Due to unavoidable family and personal reasons, we had to return to Canada but still propose to return sometimes in Nov/Dec this year for completing the TKR of my wife's left knee so that she can return to normal with both of her knees replaced.
I think you done the best for her to be taken in good condition for her hospitalization. I definitely appreciate that. I am sure to be able to recommend others Congolese friends which will need that kind of medical treatment. And myself I will be back for more medical control as the one I just went through for the last four days.
Concerning the checkup I did, I want to assure you that your Department in charge did everything to give me good service. One of his public relations did his best to assure to me an excellent service. I congratulated him for that and I think is one of the your staff which you will need for the improvement of your service mainly for most of foreigns who will be your best ambassador abroad for your good service.
Thank Madam Chairman for receiving me in your office and to solve the problem of my accommodation.
Mrs. Ayesha ShazadWords cannot express how deeply grateful we all are for the best care and treatment that you all have extended to our lovely Daughter.
My Daughter Ms. Ashjan Mohammad has arrived home safely together with her father.
We cannot thank you all enough for giving your time to my daughter, genuinely listening and answering to our all questions with great patience. She was blessed to have been in your hands, and above all my daughter was blessed to have Prof. Dr. P.V.A. Mohandas as her Surgeon.
Hope she will see you all soon for completion of her treatment, and also we would like to thank your staff of the operating room and and at Room No. 358 namely;
Sr. Elizebeth – Nursing Supervisor
Ms. Sheena – Ward Incharge
Mrs. Jayanthi Mala – Floor Incharge
Ms. Hariveni – Physiotherapist
Ms. Chithra – Staff Nurse
Ms. Lathi – staff Nurse
Ms. Shiny – Staff Nurse
Ms. Jenifer – Staff Nurse
Ms. Karpagavalli – Staff Nurse
Ms. Sharmila – Staff Nurse
They above all were phenomenal and very kind with my daughter. As still my daughter keeps telling me stories how they were so caring, please do tell them that we said Thank you. Me and my husband will always pray for you all to continue your great work and may God bless you all.
Mrs. Ayesha Shazad.
Dr. Emmanuel SimwanzaI had a safe trip back home.
Greetings from Zambia.
I would like to take this opportunity to convey my heartfelt gratitude to you as chair, your warm and vibrant MD, Sheila and each and every member of MIOT International family for an unforgettable experience you allowed me to have in Chennai. Words are not enough to express what I feel.
Please continue living and practicing your motto: “Putting Patients first.”
May the Creator of Heaven and Earth richly bless you all.
Dr. Emmanuel Simwanza.
Thameem KhajaJust I want to write you a note to express my thanks and appreciation.
I’m a patient who residing in Dubai, UAE. In the end of last month I got some severe fever and all doctors here couldn’t diagnose my viral. So straightaway I flew to India for further treatment with the advice of my family members and colleagues and visited your hospital on 4th Feb, 2014. I had all treated headed by Dr. Gayathri Poornima. I just wanted to tell you how wonderful my experience was at your hospital. The entire staff was warm, professional and concerned starting with my first contact.
First of all, I think Dr. Gayathri Poornima is the best! She is upbeat, upfront, concerned and caring. She is very professional and helpful. As a patient, I felt so comfortable with her during my visits in your esteemed hospital.
Everyone I came in contact with was a professional and seemed to be genuinely happy to be there. It was a calm and cheering atmosphere. I have high praise for your precious place and I make sure everyone I know hears about it. I wouldn’t hesitate to recommend your brilliant services to all my near and dears. A special thanks goes to Dr. Gayathri Poornima and not to forget the entire team starting from the reception area to attendant staff. They all made me feel comfortable, safe and positive.
I wish you and your staffs all the best in future endeavors! Trust you may help out more people in the coming years with your immense service.
PrabhaMy name is Prabha. My brothers and I have been living in overseas away from home for over a decade now.
My father has been diagnosed with Terminal illness (esophagus ca, advanced stage). His life expectancy is from few days to few months. After nearly a month of hospitalization, I was hesitant to get my dad discharged from hospital, because my brothers couldn’t stay longer and I was left alone to take care of my dad along with my mom who was also not keeping well. I was not sure if I could manage, I was distraught, totally lost and even mad at myself. Although I didn’t tell my concern, Dr. Sreekumar Pillai was smart enough to read my situation. At the time of discharge, he gave me his phone number and asked me to update my dad’s condition on daily basis. This gave me an immense relief but I was skeptical how this will work. How long he can extend his support. “Touch Wood ” it’s been a month and half since my dad got discharged and there’s not been a time that my call has gone unanswered. I am glad, I met two wonderful persons; Dr. Sreekumar Pillai who is not tired to answer my calls and Dr. Harshal Patil who meticulously writes to my 8 year old son’s email queries. Though we know that there’s no suitable advanced treatment available for my dad, these doctors have truly won our hearts by humanity.
I wish them great success and we are thankful for their support.
Ganesh BabuI am Ganesh Babu, writing from Doha, Qatar. I understand my Spouse is now medically normal to be discharged from the hospital by tomorrow.
I take this opportunity to convey my sincere thanks to you and your team for your best and constant efforts and fine treatment to my spouse and bringing her back to what she is to-day. I along with my brother had kept all the good-faith in you and I am thankful to you once again for all the good-services extended to us during the stay in the hospital. I sincerely pray by the grace of Almighty she will come back to normal very soon.
Mohamed LathiefI take this opportunity to express my profound gratitude for the manner in which my son Ruzni's surgery..
which was performed in your hospital and for the treatment given to him during the pre and post operative sessions with utmost care and dedication of your hospital Doctors and the staff. I am indeed very satisfied with your professional approach to hospital standards and ethics and I am very happy that I consulted you for my son’s matter. I will take a great pleasure in recommending your hospital in Sri Lanka as well as overseas to bring relief to many people and ease their sufferings in the hands of the experts.